Arecont Puts Their IP Camera Resources At Your Fingertips
Many people are excited with the prospect of shopping for their megapixel IP network cameras online. They like the ease of ordering and they like the lower cost. However, they may be a little concerned that they are not working with a person face-to-face. What if they have questions or problems? They do not need to be concerned. Getting support for your advance piece of equipment can be as easy as placing the original order.
The support from Arecont Vision is of one of the highest quality I have seen. At the top of their home page, they have a big link for easy access. It will take customers to the FAQ page at http://www.arecontvision.com/faq.php, where they will have several options for support.
First, a handy way to get support is to search the knowledge base. After years of business, the most common questions have all been answered and are available to all new customers. Customers have several options for searching. They can type in keywords for their question or problem, just as they would into a general browser. If they would like to start by fine-tuning their search, they can choose a category with their keywords. The category can include the type of question they have, or it can specify a particular product that they are using. They can even screen responses by usefulness, as rated by previous customers such as themselves.
If a customer is having difficulty finding the answer to their particular question in the knowledge base, they can contact a technical support representative directly. By hitting the Contact button on the FAQ webpage, the customer can reach a contact form for technical support. This initiates a contact. A representative will contact the customer either by phone or by email, according to the customer’s preferences. Technical support will respond very quickly to these requests, as they know how important it is for their customers to get their problems solved quickly.
With this level of support in place, customers as well as myself can relax, knowing they are in good hands for any product support they may need.
Reliable Surveillance 